Making a claim
Our team is available 24/7 in case you need to make a claim. We understand that in times of crisis a prompt response from an insurer can make all the difference and so we are determined to go that extra mile to help all our customers with their claims.
When you make a claim you can expect:
- a professional able to respond to you in a timely fashion
- a trained expert handling your enquiry
- clear instructions on what will happen next
- a dedicated claims team to help you through the process
- regular updates on progress
- fast turnaround times
- a fair assessment of your claim.
Specialist claims contacts
Fine Art / Specie claims:
24 hr claims notification & response
call 0845 604 9718 or +44 (0) 2920 822 583 if abroad
Cargo claims:
(if underwritten by Catlin Risk Solutions or Catlin Insurance Company UK Ltd):
24hr notification service
call 0845 604 9726 or +44 (0) 2920 822 591 if abroad
email: CargoClaims@catlin.com
Marine claims:
Out of hours contacts:
David Pusiak: +44 (0) 7748 384581
Matthew Drewry: +44 (0) 7812 063 313
Tony Wilson: +44 (0) 7795 107645
Motor Claims
Motor Fleet claims:
24hr notification service
call +44 (0) 800 066 5364 whether home or abroad
Insure The Box claims:
033 00 45 00 45
For general motor enquiries, please email MotorClaims@Catlin.com
Feedback
If you have any feedback about our service or would like to escalate an enquiry, please email: claims@catlin.com