Claims

Our claims department in Australia is dedicated to offering clients the highest quality service, ensuring that there is always an experienced person at the end of the telephone and that we respond to enquiries quickly and efficiently.

Based in both Sydney and Melbourne, we are also supported by a regional claims function in Singapore, meaning that we can offer local expertise to our clients without the barriers of time-zone, cultural and language differences, backed-up by the strength and efficiency of our regional operation.

Our approach to claims

Catlin claims teams throughout the world are driven by a Group philosophy: a set of common core procedures central to control and minimise risk. At the same time, the diversity of cultures and local market customs throughout the Group is respected.

This ensures that in Australia we are able to offer a consistent quality of service and level of expertise, while retaining local authority, decision making and knowledge.

If you have a claim, you can expect to work with a professional service firm which puts your interests first. We are always fair and we will always go the extra mile.